Effective Communications Skills

"The most important thing in communication is hearing what isn't said." Peter Drucker

Overview

Excellent communication can facilitate a healthy working environment, foster improved working relationships and maintain first-rate customer relations.

This workshop allows participants to appraise their own communication style and consider their strengths and weaknesses. This interactive workshop gives participants practical techniques that can be easily applied both in and outside work.

Course Content

Topics

• Communication: its importance and purpose.
• The dos and don'ts of giving and receiving information.
• Verbal and non-verbal communication.
• Listening and inviting comment.
• When to use written communication.